It's extremely simple. You know it only takes 30 seconds to complete.

Are you having trouble watching the video? Don't worry, here are the 4 simple steps to check the reason for Grey: 

1. Search the candidate through the search option on the left side. You can search by Email ID, IDfy number, or Phone number

2. Click on the candidate's name 

3. You can check the status at the top of the profile

4. You can refer to the Grey comments in the specific check that is marked as Grey.